Bonrix Software Systems, Ahmedabad, Gujarat, INDIA provides a QR-based digital after-sales service, complaint, warranty, and customer-support platform designed specifically for manufacturers, distributors, service-contract companies, dealers, and service organizations handling consumer electronics, electrical appliances, and smart devices.

The platform can be used for products such as:
• Washing Machines & Refrigerators
• Air Conditioners & Televisions
• Water Purifiers / RO Systems & Coffee Machines
• Fans, Kitchen Appliances & Home Appliances
• Electrical Equipment & Battery-operated Devices
• Electric Scooters & EVs
• Industrial or Commercial Electronic Equipment
• Other products requiring installation, warranty, or periodic service

🏷️ Unique QR Code for Every Product
For every manufactured or distributed product, the company can generate a unique QR code using a random secure identification string linked with the product serial number.
The QR sticker can be:
• Supplied inside the product box
• Printed directly on the product packaging
• Pasted on the product or printed on the product body/nameplate
• Attached during installation or commissioning

Each QR code remains digitally associated with that specific product/device. The system can maintain information such as:
Product Name | Model | Product Photo | Serial Number | Manufacturing Details | Installation Details | Warranty Information | Customer Details | Service History

📱 Consumer Simply Scans the QR Code
Whenever the customer requires assistance, there is no need to search for a service-center number, invoice, warranty card, or product serial number. The customer simply scans the QR code using the mobile phone camera.
The mobile-responsive web page automatically displays the identified product along with information such as:
Product Photo | Product Name | Model Number | Serial Number | Warranty Information | Service Options
No dedicated Android or iPhone application needs to be installed for the basic service-request process.

🔒 Mobile Number Verification & Customer Account
For the first request, the consumer verifies their mobile number through OTP authentication. After successful verification, a customer profile can be created containing:
• Customer Name & Mobile Number
• Address, Home / Office Location & GPS Location
• Registered Products, Service Requests & Complaint History

With the customer's authenticated session/profile retained securely, repeated OTP verification can be minimized for subsequent visits. The system can request GPS/location permission where required, and consumers can update their installation address through their profile.

🛠️ Multiple Service Request Options
After identifying the product, the customer can select the required service. Typical options include:
• Complaint / Product Not Working: Raise a complaint when the appliance develops a fault.
• Free Warranty Service: Request service when covered under warranty or an applicable service plan.
• Paid Service: Request repair, inspection, installation, or service outside the free-service/warranty period.
• Regular / Preventive Service: Useful for ACs, RO systems, coffee machines, and EVs requiring periodic maintenance.
• Check Warranty: Instantly check the warranty status associated with the registered serial number.
• Installation / Demo Request: Request installation, commissioning, or product demonstration.
• Spare Parts / Repair Requirement: Request replacement components or repair support.
• AMC / Service Contract: Request or renew an Annual Maintenance Contract.
• Buyback / Exchange: Submit the product for a buyback program or request an exchange for another model.
• Scrap / End-of-Life: Request disposal, recycling, or authorized scrapping of an old device.
Custom service options can be configured depending upon the type of manufacturer, product, or service organization.

📝 Complaint / Service Request Generation
The customer selects the appropriate service type and enters a remark (e.g., “Washing machine starts but drum is not rotating.”). The platform then generates a unique Service Request / Complaint Number.
The confirmation displayed on the mobile screen (and delivered via WhatsApp) contains:
Service Request Number | Product Details | Complaint Type | Request Date & Time | Current Status | Customer Details | Service Helpline Number

📲 Automatic WhatsApp Notification to Service Team
Based on product, geographical area, service type, distributor, dealer, or service territory, the request can automatically be forwarded to the concerned person or service team.
Customer → QR Scan → Product Identification → Service Request → Territory Identification → Assigned Service Person / Service Center
Notifications can be delivered through WhatsApp and integrated communication channels, allowing service organizations to route requests efficiently.

📊 Customer Service Tracking
The consumer can return to the same mobile-responsive portal and monitor all registered products and service requests. Possible statuses include:
Request Received → Assigned → Technician Assigned → Visit Scheduled → Technician On The Way → Inspection Completed → Waiting for Spare Part → Repair in Progress → Service Completed → Payment Pending → Closed
This provides customers with better visibility into their complaints instead of repeatedly calling a service center.

📜 Complete Product Service History
Because every service request remains linked to the QR code and product serial number, the platform gradually creates a complete lifecycle history of the device. The company can see:
Manufacturing → Sale → Registration → Installation → Warranty → Complaints → Repairs → Periodic Services → Spare Parts → AMC → Exchange → Buyback → Scrap

🏢 Major Use Cases
• Consumer Electronics & Home Appliance Manufacturers: Direct access to authorized after-sales support for washing machines, refrigerators, TVs, ACs, etc.
• Electric Scooter / EV Companies: Access to warranty info, service history, scheduled maintenance, breakdown support, and battery-related service.
• Distributors & Dealers: Manage products sold within their territory, register products during sale, and route complaints to their own service teams.
• Service Contract Companies: Digitally identify equipment and manage AMC, extended warranty, and third-party maintenance requests.
• Corporate Equipment Management: Place QR codes on individual devices across offices, branches, hotels, or factories for easy complaint reporting.

🌟 Benefits for Consumers
Consumers no longer have to remember service-center numbers, locate invoices, or manually communicate lengthy product information.
Scan QR → Identify Product → Select Service → Submit Request → Track Status
The QR code effectively becomes a permanent digital service contact point attached to the product.

🌟 Benefits for Manufacturers & Service Companies
• Digitize product registration, warranty management, and service history
• Reduce manual call-center workload and capture accurate product/consumer data
• Route complaints automatically and improve technician/service-center coordination
• Communicate seamlessly through WhatsApp and track service performance
• Identify recurring product problems and manage warranty vs. paid-service requests
• Build long-term relationships and offer AMC, upgrade, exchange, and buyback programs

🔗 One QR Code Throughout the Product Lifecycle
The major concept behind the Bonrix platform is to transform a simple QR sticker into a permanent digital identity and service gateway for the physical product.
From the day the product is sold until its final exchange, buyback, or disposal, the same QR identity can connect:
Product + Serial Number + Consumer + Location + Warranty + Complaint + Technician + Service History + AMC + Exchange + Buyback + Scrap

Bonrix Software Systems
Ahmedabad, Gujarat, INDIA
📧 info@bonrix.net
📞 +91-9429045500

QR-Based Product Identification | Consumer Service | Complaint Management | Warranty Management | After-Sales Support | Device Lifecycle Management

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