Bonrix CRM & Call Center Auto Dialer – Affordable Lead Management, Follow-Up & Calling Solution

Bonrix Software Systems provides a ready-to-use CRM, Lead Management, Lead Follow-Up and Call Center Auto Dialer System for small call centers, MSMEs, startups, sales teams, service companies and telecalling teams.

Bonrix CRM is a practical, low-cost alternative to expensive SaaS CRM platforms, helping businesses manage leads, telecallers, follow-ups, calls, recordings, reports and customer communication from one system.

☎️ Integrated Calling & Auto Dialer

Bonrix CRM can integrate with:

• ✅ GSM SIM-based USB Dongle Dialer
• ✅ Android Mobile Handset Dialer
• ✅ VoIP / SIP Dialer
• ✅ Call Center Dialer
• ✅ Third-Party Dialing Systems
• ✅ Custom Dialer APIs
• ✅ Voice AI Agent Auto Dialer

Choose the calling infrastructure that best fits your budget and operations.

📊 Manager Dashboard & Reports

Managers can monitor:

• Total, Due, Scheduled & Closed Leads
• Follow-Ups
• Telecaller Performance
• Successful & Failed Calls
• Category-wise & State-wise Lead Summary
• Monthly / Yearly Calling Trends

Graphical reports provide a clear view of productivity and conversions.

📋 Complete Lead Management

Create leads manually or bulk upload them through CSV / Excel. Flexible field mapping supports Customer Name, Mobile Number, Category, Country, Lead Source, Telecaller, Schedule Date and more.

Imported leads can be pushed directly into the Auto Dialer.

🎯 Custom Lead Categories & Stages

Define your own sales workflow, for example:

New Lead → Contacted → Interested → Follow-Up → Negotiation → Closed

👥 Telecaller & Agent Management

Create separate telecaller logins for assigned leads, follow-ups, scheduled calls and customer details while managers retain centralized control.

🔄 Bulk Lead Assignment

Filter leads by category, status, assignment, telecaller or follow-up status, then assign or reassign multiple leads in bulk.

📞 Call Reports & Audit Logs

Maintain records of customer details, call time, duration, telecaller, lead status, remarks, follow-ups and audio recordings. Failed, unanswered or busy calls can be tracked and re-added to the Auto Dialer.

🤖 Voice AI Agent Integration

Integrate Voice AI Agents for automatic calling, initial conversations, lead filtering and qualification so telecallers can focus on high-value prospects.

💬 SMS, WhatsApp & Email Integration

Integrate SMS, WhatsApp and Email to send quotations, product details, payment links and other customer information.

⚙️ Third-Party Integration & Custom Development

Receive leads from websites, landing pages, lead portals, mobile apps, ERP systems, advertising platforms and external APIs. Custom integrations can be developed for your workflow.

🏢 Flexible Deployment

• ☁️ Cloud Subscription / Rental Model
• 🏢 Local / On-Premise Installation
• 💻 One-Time Purchase Option

✨ Why Choose Bonrix CRM?

• ✅ Affordable and easy to use
• ✅ Lead follow-up management
• ✅ Integrated calling
• ✅ Dedicated telecaller login
• ✅ Bulk lead import and assignment
• ✅ Call recording and audit history
• ✅ Customizable lead stages
• ✅ Cloud or local deployment
• ✅ One-time purchase or rental options
• ✅ API and third-party integration
• ✅ SMS / WhatsApp / Email support
• ✅ Voice AI Agent integration
• ✅ Custom CRM development support

📞 Bonrix SmartCRM Auto Dialer – Complete Product Demo

Watch Bonrix SmartCRM’s category-wise Auto Dialer working with the Bonrix desktop GSM Dialer. This demo shows how telecalling and sales teams can manage leads, make SIM-based GSM calls, track call activity and schedule customer follow-ups from one connected CRM workflow.

Bonrix SmartCRM helps businesses organize leads by category, automatically dial customer numbers through a connected GSM modem, view lead details during calls and record the outcome of every conversation.

🚀 FEATURES DEMONSTRATED

• ✅ Category-wise automatic lead dialing
• ✅ Date-range lead search
• ✅ Category-wise lead count
• ✅ Start and stop auto dialing from the CRM
• ✅ Lead details displayed during calling
• ✅ Desktop GSM Dialer integration
• ✅ Connected modem and network information
• ✅ Live call status: ringing and ended
• ✅ Outgoing call history
• ✅ Phone number, call status and call duration
• ✅ Call audio playback and download
• ✅ Successful-call follow-up form
• ✅ Lead status and customer response update
• ✅ Next follow-up date and time scheduling
• ✅ Remarks and conversation notes
• ✅ Failed-call response options
• ✅ Busy, Call Waiting and Switched Off status
• ✅ Network Error and Number Does Not Exist status
• ✅ Ringing No Response status
• ✅ Follow-up countdown timer
• ✅ End-call controls from the CRM

💼 USE CASES

• • Telecalling teams
• • Sales and marketing teams
• • Call centers
• • Customer support teams
• • Lead-generation businesses
• • Outbound calling teams
• • Customer follow-up management

🎯 BENEFITS

Bonrix SmartCRM reduces manual dialing work, keeps call records organized and helps teams manage customer follow-ups efficiently. Managers and operators can track calling activity, update lead status and maintain proper follow-up records.

📌 GSM CALLING

GSM Calling means making calls through a SIM card inserted into a connected GSM modem. The CRM controls the dialing process, while the call is placed through the mobile network.

📞 FOR DEMO & SALES ENQUIRIES

Contact Bonrix to learn more about SmartCRM, GSM Calling, Auto Dialer and Lead Management solutions.

👍 Like this video, share it with your team and subscribe for more Bonrix product demonstrations.

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📞 Bonrix SmartCRM Incoming Call Management with Desktop GSM Dialer

Watch how Bonrix SmartCRM works with the Bonrix Desktop GSM Dialer to manage incoming customer calls, display matching lead records, update customer responses, and schedule follow-ups from one CRM interface.

This video demonstrates the workflow from receiving an incoming call to saving follow-up details and reviewing the updated lead information.

For telecalling and sales teams, having customer details available during a call helps maintain conversation continuity. With the demonstrated Bonrix SmartCRM workflow, the operator can review matching records and record the next action after speaking with the customer.

🎥 FEATURES DEMONSTRATED IN THIS VIDEO

• ✅ Incoming Call Notification: View an incoming call alert with the caller’s number so the operator can identify the call and take action.
• ✅ Answer and Hang-Up Controls: Use the desktop GSM dialer’s call controls to answer an incoming call or end the conversation.
• ✅ Matching Lead Details: View lead records associated with the incoming caller’s mobile number. The displayed list includes information such as lead ID, name, mobile number, lead state, progress state, and category.
• ✅ Desktop GSM Dialer Integration: See the Bonrix desktop dialer working alongside the web CRM, bringing calling and lead management into the same workflow.
• ✅ Modem and Network Information: The dialer interface displays connected modem details, network information, signal status, and communication port information.
• ✅ Incoming Call History: Review incoming call entries with the caller number, call status, and duration to understand recent calling activity.
• ✅ Category and Lead Selection: Select the relevant category or lead while entering follow-up details, helping the operator attach the update to the appropriate record.
• ✅ Lead Status Updates: Update the lead state after the conversation to reflect the current stage of the customer enquiry.
• ✅ Customer Response Entry: Select the customer’s response to record the outcome of the conversation and support the next follow-up action.
• ✅ Follow-Up Scheduling: Set a follow-up date and time when another customer interaction is required.
• ✅ Customer Remarks: Add notes about the conversation, customer requirements, pending information, or the next action.
• ✅ Save and Review Updates: Save the follow-up information and review the updated details in the All Leads section.

🔄 WORKFLOW SHOWN

Incoming customer call → View matching lead details → Answer using the GSM dialer → Complete the conversation → Select the relevant lead → Update status and response → Schedule the next follow-up → Add remarks → Save the update.

💼 WHO CAN USE THIS WORKFLOW?

• • Telecalling teams handling customer enquiries
• • Sales teams managing leads and callbacks
• • Customer support staff recording conversation outcomes
• • Businesses using a desktop GSM dialer with their CRM
• • Operators who need customer records available during incoming calls

Keeping call activity and follow-up information organized helps teams review previous interactions and understand what needs to happen next. Customer remarks also provide useful context when the same lead is handled again.

Bonrix SmartCRM brings lead details, customer responses, and follow-up scheduling together to support an organized calling process.

📞 FOR DEMO & SALES ENQUIRIES

Contact us to discuss Bonrix SmartCRM and desktop GSM dialer integration for your business.

👍 Like this video if you found the demo useful.
💬 Comment with your CRM and telecalling requirements.
🔔 Subscribe for more Bonrix software demonstrations and product updates.

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