Bonrix Voice AI Agent Dialer for Smart EMI Collection
🚀 Bonrix Voice AI Agent Dialer for Intelligent EMI Collection, Payment Reminders and Customer Conversations 🤖📞 Bonrix Software Systems, Ahmedabad, Gujarat, India, has introduced powerful new use cases in the Bonrix Voice AI Agent Dialer for inbound and outbound calling. The platform can now support automated EMI collection notifications, payment reminders and meaningful voice conversations with customers throughout their loan or instalment payment cycle. Unlike a traditional automated reminder that simply plays a recorded message, the Bonrix Voice AI Agent can communicate important account-specific information in a natural and interactive manner. It can inform customers about their upcoming EMI, outstanding amount, payment due date, total number of instalments, instalments already paid, pending instalments and other relevant payment-cycle details. The solution can be particularly useful for banks, NBFCs, microfinance institutions, lending companies, financial service providers and loan collection agencies that need to communicate with a large number of customers regularly. 🏦 Applications in Banking, NBFC and Lending: 💎 Applications for Gold and Silver Jewellers: 🔗 Connected with Banking ERP and Loan Management Systems: 💬 Answering Customer Queries: 📈 Improve Customer Awareness and Payment Discipline: 📞 Inbound and Outbound Voice AI Capabilities: ✅ Key Benefits: The Bonrix Voice AI Agent Dialer can help financial institutions, lenders and jewellers modernise customer communication by combining automated voice calling, conversational AI and real-time backend information. 📍 Bonrix Software Systems 🌐 https://www.bonrix.biz
#Bonrix #BonrixSoftwareSystems #BonrixVoiceAI #VoiceAIAgent #VoiceAIDialer #AICalling #ConversationalAI #VoiceAutomation #AutomatedCalling #InboundCalling #OutboundCalling #EMICollection #EMIReminder #PaymentReminder #LoanCollection #DebtCollection #LoanRecovery #CollectionAutomation #NBFC #NBFCIndia #Microfinance #MicroLoan #HomeLoan #PersonalLoan #VehicleLoan #GoldLoan #LoanAgainstGold #JewelleryLoan #CreditCardPayment #CreditCardReminder #BankingTechnology
The Bonrix Voice AI Agent Dialer can be configured for different types of loan and payment reminder requirements, including:
• Microfinance and micro-loan EMI collection reminders
• Home loan EMI due-date notifications
• Personal loan payment reminders
• Vehicle loan EMI reminders
• Gold loan repayment notifications
• Loans against jewellery or precious metals
• Credit card bill and due-date reminders
• Consumer finance and instalment payment alerts
• Overdue payment follow-up calls
• Upcoming payment-cycle notifications
For an upcoming EMI, the Voice AI Agent can call the customer and clearly communicate details such as the due amount, due date, pending instalments and applicable payment instructions. Customers may also ask relevant questions during the call, making the communication more useful than a one-way recorded announcement.
The solution is also suitable for gold and silver jewellers offering monthly purchase schemes, jewellery saving plans, instalment-based gold purchase programmes or jewellery delivery after completion of scheduled payments.
The Voice AI Agent can remind customers about:
• Upcoming monthly scheme instalments
• Missed or pending payments
• Total instalments completed
• Remaining instalments
• Scheme maturity information
• Payment deadlines
• Applicable conditions and charges
It can also support reminder calls for loans taken against gold, silver, jewellery or other precious assets.
One of the biggest advantages of the Bonrix Voice AI Agent Dialer is its ability to access customer-specific information from connected business systems.
Through secure API integration, the Voice AI Agent can connect with a bank’s or NBFC’s:
• Banking ERP system
• Loan origination system
• Loan disbursement platform
• EMI management system
• Loan management software
• Customer relationship management system
• Payment collection platform
• Internal financial application
Because the Voice AI Agent has access to authorised backend information, it can identify the plan selected by the customer, loan amount, EMI cycle, instalments paid, instalments pending, overdue amount and other relevant account details.
This enables the Voice AI Agent to answer common customer queries instead of delivering only a fixed reminder message. For example, a customer may ask:
• “Why did I receive this call?”
• “What is my next EMI amount?”
• “How many instalments have I already paid?”
• “How many payments are still pending?”
• “What is my EMI due date?”
• “Is there any penalty for a delayed payment?”
• “What additional charges may apply?”
• “What are the terms of my payment plan?”
Based on available backend data and configured business rules, the Voice AI Agent can provide a relevant response or guide the customer towards the appropriate payment or support channel.
The Bonrix Voice AI Agent can also make customers aware of important loan conditions, such as late-payment penalties, overdue charges, applicable fees, payment deadlines, terms and conditions, collection rules and other relevant information.
Providing this information before the due date can help customers plan their payments, reduce missed EMIs and avoid unnecessary penalties.
The solution supports both outbound and inbound calling use cases.
For outbound calls, the Voice AI Agent can automatically contact customers before or after their EMI due date, communicate personalised information and record the outcome of the conversation.
For inbound calls, customers can call a dedicated number and ask questions regarding their EMI, outstanding payment, due date, instalment status or payment plan.
The system can be configured according to the organisation’s loan products, customer categories, languages, calling workflows, business rules and backend applications.
• Automated calling for large customer databases
• Personalised EMI and payment-cycle communication
• Natural and meaningful customer conversations
• Reduced workload for collection and support teams
• Consistent communication of payment information
• Integration with banking, NBFC and loan-management systems
• Faster outreach before and after due dates
• Support for inbound and outbound calling
• Improved customer awareness of penalties and payment terms
• Scalable communication for multiple loan products and schemes
• Better follow-up visibility through call outcomes and records
• Configurable workflows based on organisational requirements
Organisations can configure their own Voice AI Agent according to their EMI collection process, loan products, payment-cycle rules and customer service requirements.
Ahmedabad, Gujarat, India
📧 info@bonrix.net
📞 +91 94290 45500
EMI Scheme Inquiry — Rajkamal Jewelers
This is a ~1.3-minute voice call recording between a customer named Dhrishti and a Rajkamal Jewelers automated/smart voice assistant. The conversation revolves around the customer inquiring about her Purchase EMI scheme — specifically the scheme details, benefits (0% interest, no processing fees), remaining installments (9 EMI installments + 2 savings scheme installments), and due dates. The assistant provides account information including the financed amount (₹1,38,825), monthly installment (₹11,569), and confirms 45 days remain until the next payment due on September 18, 2026. The call is conducted in Hinglish (Hindi + English) and showcases a conversational AI customer service interaction for a jewelry store's finance scheme.
EMI Reminder — Rajkamal Jewelers (Kannada)
This is a ~25-second outbound reminder call from Rajkamal Jewelers to a customer named Abhi. The automated voice assistant delivers the call in Kannada, informing the customer about their next installment of ₹11,569 with a due date of 18 September 2026, and noting that 45 days remain to make the payment. It also informs the customer that they can inquire about their EMI details, remaining installments, paid installments, due dates, outstanding balance, payment history, or scheme information. This appears to be a standard automated reminder/notification call from the jewelry store's voice assistant system, delivered in the customer's preferred regional language.
Bonrix Voice Inquiry Demo Audios
Customer Product Inquiry at Bukshet Agency
The audio contains a conversation between a customer and a representative of Bukshet Agency. The customer inquires about various product categories, including household cleaning, baby care, and beauty products.
During the interaction, the customer attempts to order several items such as Ariel Perfect Wash detergent, Kinder Joy, and Zedex syrup, but the representative informs them that these specific items are currently out of stock. The customer successfully finds Vaseline Original (85g) and expresses interest in purchasing a full box of 72 pieces. Additionally, the customer asks for Dove Daily Shine Shampoo in an 80ml size, which is also unavailable. Throughout the call, the representative repeatedly requests the customer's name to finalize and save the order details while providing pricing and quantity information for the available alternatives.
Easy Pay Recharge Complaint Registration
A customer named Drishti contacted Easy Pay support to report a failed ₹500 mobile recharge where the amount was deducted from her wallet but not credited. The representative verified her details and successfully registered a formal complaint, providing her with ticket number 21 for further tracking.
Refund Resolution Update from Diamond Pay
A Diamond Pay representative informs a customer that their complaint regarding a stuck ₹500 transaction from June 13th has been resolved. The representative confirms the refund has been credited to the account, and the customer acknowledges the resolution.
Premium Real Estate Inquiry in Jaipur
A prospective buyer inquired about premium JDA-approved plots in Jaipur, specifically targeting high-end locations like Sirsi Road and Kalwar Road. The consultant provided pricing estimates and discussed additional costs such as registry fees and stamp duty before the caller concluded the inquiry to follow up later.
Hotel Inquiry: Viva Baga, North Goa
A customer contacted Hotel Viva Baga to inquire about its location near Baga Beach, room amenities for couples, and check-in/out timings. The staff provided contact numbers for direct booking, clarified that card payments are not accepted (preferring UPI or cash), and confirmed the hotel is couple-friendly.
Customer Support Interaction: Diamond Pay Recharge
The audio records a customer support call between a representative from Diamond Pay and a customer named Drishti. The conversation begins with the customer inquiring about the services offered by Diamond Pay, which include mobile, DTH, and data card recharges.
Follow-up Call: Diamond Pay Complaint Status Update
his audio is a follow-up conversation between a customer and a representative from Diamond Pay. The customer is inquiring about the status of a previously registered complaint.
DTH and Mobile Recharge Inquiry via Orion Recharge
A customer contacted Orion Recharge to check account details and recharge plans for multiple services, including Airtel DTH, Sun Direct, Jio, and Airtel mobile. The representative provided specific subscriber information, such as balance and next recharge dates, as well as minimum smartphone plan details for the Odisha circle.
Software Subscription Quotation for Bonrix Software System
Drashti, representing Bonrix Software System, negotiated a yearly subscription plan for 20 users, opting for a 25% discount despite the mandatory 18% GST. The conversation concluded with a misunderstanding regarding the delivery of the final quotation, as the representative claimed to have sent it before receiving her WhatsApp number.
Software Subscription Quotation for Bonrix Software System
Drashti, representing Bonrix Software System, negotiated a yearly subscription plan for 20 users, opting for a 25% discount despite the mandatory 18% GST. The conversation concluded with a misunderstanding regarding the delivery of the final quotation, as the representative claimed to have sent it before receiving her WhatsApp number.
Upteams Subscription Plan Inquiry and Quotation
A customer named Drashti inquired about the Upteams Field Staff Productivity App for two users and opted for a yearly billing plan to receive a 25% discount. The representative provided a total quotation of ₹6,350.76 (including GST) and successfully delivered it to her via both WhatsApp and email.
Chhatron Ki Goonj — Student Voice Campaign Demo (NEET Aspirant Survey)
This audio is a demo of a conversational AI voicebot for the "Chhatron Ki Goonj" (Echo of Students) campaign — a student advocacy initiative focused on raising student voices against paper leaks and unfair examination practices in India. The bot greets a NEET aspirant from Ahmedabad, collects information about their preparation journey (years spent, coaching fees spent in lakhs), invites them to join the WhatsApp group, and records their top concern: reducing exam fees. The demo showcases how the campaign uses voice-based interaction in Hindi to engage students, gather their stories, and mobilize them as part of the movement.
Bonrix Software Systems — AI & Embedded Innovations Demo (Voice Assistant in Hindi)
This audio demo of a Hindi-language voice assistant for Bonrix Software Systems / Bonrix Embedded Innovations, a company based in Ahmedabad, Gujarat that specializes in custom embedded electronics, IoT solutions, firmware development, AI/ML integration, and PCB design. The demo features a user named "Drashti" interacting with the assistant, which retrieves her contact details from a profile, answers questions about Bonrix Embedded Innovations, and provides a brief explanation of Artificial Intelligence (AI) — including machine learning, deep learning, neural networks, and their applications in image/voice recognition and automated control.
Apex Dental Clinic — AI Voice Agent Appointment Booking Demo
This audio is a demonstration of an AI-powered voice assistant at Apex Dental Clinic (spoken in Hindi). The agent greets the caller, explains its capabilities (knowledge of treatments and doctors), and handles a live appointment booking flow. A caller named Drishti requests a teeth cleaning, provides her details (phone: 7698076142), and the agent offers available time slots. Drishti selects 2:00 PM, and the agent confirms the appointment with Dr. Sarah Michelle, provides an appointment number (CLINIC947440), and politely declines a WhatsApp message request. The demo showcases a fully functional conversational AI for dental clinic scheduling.
